From the first time you interact with the charity and provide personal details – for example, when you sign up to receive email updates (keep in touch section), register for an event or make a donation – you may receive follow up information from Dragonfly Cancer Trust, including the difference your donation has made, or future opportunities to continue your support.
You can opt-out of receiving these communications at any time by contacting the charity directly by emailing us at: email@example.com
Alternatively, you can write to us at: Dragonfly Cancer Trust, West 2, Asama Court, Newcastle Business Park, Newcastle upon Tyne NE1 8XS.
Dragonfly Cancer Trust will look after any personal information that you share with us.
You can be confident that:
A cookie cannot be used to identify you.
If you would like to learn more about Cookies, please visit www.aboutcookies.org.
We may collect personal information from you when you interact with Dragonfly Cancer Trust. There are many occasions when this could happen, for example: if you enquire about our fundraising activities, register for an event, make a donation, interact on social media channels, purchase something, apply for a volunteering opportunity, if you choose to provide some optional feedback or otherwise provide us with personal information through correspondence via telephone, email, text or letter.
The personal information we collect might include your contact details such as name, date of birth, email address, postal address, telephone number and credit/debit card details (if you are making a purchase or donation), as well as information you provide in any correspondence between us.
We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in Dragonfly Cancer Trust emails. We may use this information to personalise the way our website is presented when users visit them, to make improvements to our website and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.
We may use your personal information for the following reasons:
Dragonfly Cancer Trust is fully PCI compliant and uses external payment card industry (PCI) compliant providers. These providers collect this data on our behalf. We do not store PCI data on any of our systems. Our PCI compliance is checked and renewed on an annual basis.
Dragonfly Cancer Trust will only contact individuals for marketing purposes in cases where you have provided us with consent to do so for example, our “Keep in touch” section on our website. You may provide that consent in various ways including online or paper forms, social media, or face to face engagement with our fundraising team.
If you would like to learn more about Cookies, please visit www.aboutcookies.org
We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.
We use all four categories of cookies:
You can opt out of all our cookies (except the strictly necessary ones). To find out how to control and delete cookies in your browser please visit www.aboutcookies.org
Please be aware that if you choose to refuse all cookies, you may not be able to use our website properly.
The accuracy of your information is really important to us. We want to make sure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest and relevance. If you wish to change how we communicate with you, or update the information we hold, then please contact us:
Email us at: firstname.lastname@example.org
Write to us at: Dragonfly Cancer Trust, West 2, Asama Court, Newcastle Business Park, Newcastle upon Tyne NE1 8XS
Call us on: 0191 261 0971 (Mon-Fri 9am-5pm)
Dragonfly Cancer Trust adheres to a strict retention and disposal of records policy for information no longer required.
We hold personal information that relates to:
The law allows you to be able to withdraw consent to any particular usage of data without needing to specify a reason. You can withdraw your consent by emailing email@example.com or calling 0191 261 0971.
Dragonfly Cancer Trust will only use your information for the purposes for which it was obtained. Dragonfly Cancer Trust will not, share or sell your personal data with any third party for marketing purposes and you will not receive offers from other companies or organisations as a result of giving your details to us.
Exceptions: We will comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing).
You may make a request relating to any of the rights listed below, we will consider each request in line with all applicable data protection laws and regulations and will respond within 30 days of the request. We will not charge an administration fee, unless the request is deemed to be excessive in nature.
Restriction of processing of your personal information, once we have successfully verified your identity, you are entitled to obtain the following information in relation to your own personal information:
A request for the above information may be made by emailing firstname.lastname@example.org or in writing to:
Dragonfly Cancer Trust
West 2, Asama Court,
Newcastle Business Park
Newcastle upon Tyne
Dragonfly Cancer Trust takes great care to ensure that your personal information is both up to date and accurate. You may at any point, ask us to remove or correct any information you think is inaccurate.
You have the right to file a complaint with the Information Commissioners Office (ICO) if you believe your data has been processed in a way that does not comply with the GDPR. You can do so by calling the ICO helpline on 0303 123 1113 or via their website.
Data Protection – Trustees of Dragonfly Cancer Trust
Data Protection c/o Trustees of Dragonfly Cancer Trust
West 2, Asama Court,
Newcastle Business Park
Newcastle upon Tyne
Dragonfly Cancer Trust is registered with the Information Commissioner’s Office under our registered name of “Josie’s Dragonfly Trust”, registration no. ZA238636.